what you need to know, Data policy, T&C's etc

AS FROM MAY 25TH 2018

Website Privacy Notice
This page was last updated on 25.05.18. Whenever this notice is changed in a material way, you will be notified.

Please read this privacy notice carefully as it sets out how Horse Bit Fit uses your personal information. If you make a purchase through our website or engage our services, Horse Bit Fit shall act as a data controller to process your personal data. If you have any questions about this privacy notice, please contact us before using this website.

Horse Bit Fit provides Consultations to clients for Bridle and Bit fitting. Horse Bit Fit processes your personal data in accordance with data protection laws in the UK.

We may make changes to this privacy notice occasionally by updating this page. We recommend that you should check this page intermittently to keep up to date with any changes that occur so that you approve any changes. However, if these changes have a relevant impact on the way we process your personal data, you will be informed by email.

What is personal information?

"Personal information" is information relating to an identified or identifiable individual which we collect when you engage our services or make purchases through our website. When using this website or taking out a maintenance agreement, it is important that you only provide us with your own personal information and ensure that the personal information you provide is accurate and up to date. You will be responsible for any inaccurate, third party or false personal information that you provide to us.

What information do we collect?

Horse Bit Fit has enabled cookies on our website, and do not record any personal information other than that which is presented for making a purchase through the online shop. We store the purchase history for all our customers in order to enable us to provide the best service possible. These records are stored for no more than five years. All records going back further than five years are physically destroyed and deleted from our systems where applicable.
When you set up a user account, submit an online enquiry or request information from us, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:
• your name;
• account password;
• role;
• company name;
• email address;
• postal address;
• telephone number; and
• project name.
Once you create and log in to your user account or submit information through our website we will know who you are and you acknowledge that your activities on the website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.

Some mandatory information is required which is indicated by an asterisk(*), but other information is optional. If you do not want to give us certain information you do not have to but it does help us to respond to your enquiry. If you do not provide the mandatory information we may refuse to accede to the request for which this information was requested.

You hereby agree with the collection of personal data as described above.

What do we do with the information we collect?

We use your information in the following ways:
• to comply with our legal obligations;
• to identify you and communicate with you;
• to investigate and respond to potential violations of law or of our website policies as well as to potential breaches to any third parties’ systems and networks where relevant;
• to provide you with this website and our products and services (whether available via the website or offline);
• to provide you with a user account;
• to keep internal records;
• to develop products and services;
• to develop our website and online shop;
• to fulfil your requests and answer your queries or complaints;
• for our own market research only to assess marketing strategies and campaigns;
• to better improve our customer relations by updating contact details and other relevant information where applicable;
• to enable delivery of our products and services to you;
• to market our own products and services to you; through means such as newsletters and invitations to events; and
• by sending necessary information to sub-contractors outside Horse Bit Fit who we engage on occasion to help us to provide a better network of Horse Expertise across the UK. All sub-contractors engaged by Horse Bit Fit have each been approved by us ensuring that customer information supplied by us is not used for any other purpose than completing works on our behalf and in full accordance with UK privacy laws and in due compliance with applicable laws;
You acknowledge and agree to allow Horse Bit Fit to process your personal data for the purposes listed above.

Marketing

We limit the extent of our direct marketing by not sending emails, letters or making telephone calls regarding information on offers, products, services, etc, and would not do so unless you have explicitly told us to.
We do not provide any customer’s personal information to external organisations (i.e. to Specialists, merchants, distributors and retailers, which are outside of Horse Bit Fit) for their own direct marketing purposes in relation to our products and services without your explicit consent.

If at any time you want to amend or delete your information submitted to us for direct marketing purposes by Horse Bit Fit, please contact us so that we can unsubscribe you from our systems.

Who do we share this information with?

As we operate as single enterprise, we do not share information with any other parties for the purposes of data analysis or processing. This is all done within the company structure.

We may disclose your personal information (if you have so permitted) to third parties located in the UK for the purposes of providing services pertaining to your horse or riding needs. We do not give permission for these parties to contact you about their promotions, services, events and other activities in relation to Horse Bit Fit products and services or for any other reason without your explicit consent.
We have in place measures that protect your data adequately. For further information on how we store your data to keep your information safe please contact us..

Where third parties to Horse Bit Fit provide you with a service on our behalf, or help us provide the service to you (e.g. sending you a piece of literature that you have requested from us, arranging a bespoke bridle or bit supply or helping us respond to your request regarding the technical operation of the website), we may share your personal information with those organisations who will only use the information to provide the relevant service. However, we will retain control of your personal information and any third-party service provider that we use must act in accordance with our instructions and protect the confidentiality and security of the personal information as appropriate.
We may also share your personal information with a purchaser or potential purchaser of our business.

If requested by a court, the police or other law enforcement agencies to disclose your personal information we would have to do so in accordance with UK law.

Retention of your information

We only retain your personal information for as long as is necessary for us to use your personal information as described above or to comply with our legal obligations.

Where your personal information is processed with your consent (e.g. for the marketing purposes), such personal information is retained until you revoke the consent for such processing, or until the time limit dictated by law is reached.

Your rights, how to get copies of or amend the information we have collected and how make a complaint

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you, please contact us.
You reserve the right to oppose the processing of your data for the purposes of marketing. This is provided that there is no legal obligation for us to carry out this processing, and provided that this right of opposition has not been excluded by an express clause in the document authorising this processing.

If you think any information held by Horse Bit Fit about you is incorrect, incomplete or is being processed improperly, please contact us as soon as possible and we will delete, block, correct, update or cease to process any information subject to the terms provided for by the law.

If you wish to make a directive about the handling of your personal information after your death, please let us know and we will oblige.

If you wish to make a complaint about an alleged breach of the law, we ask that you send us your complaint in writing to Horse Bit Fit. We will respond to complaints and implement any remedies subject to the terms provided for by the law.

Security

Horse Bit Fit is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect.

If at any time you become aware of or suspect a security incident (for example, your password for accessing your registered account on this website is compromised or you receive any suspicious communication from anyone claiming to be from Horse Bit Fit or from a duplicate website or business), please inform us immediately by contacting us in writing by email (see our Contact Us page for details).

Linking to other websites

Our website or email correspondence messages sometimes include links to recommended other third-party websites which are not within our control. Once you have left our website or email correspondence, we cannot be held responsible for the content of these third-party websites or the protection and privacy of any information which you provide to those websites/companies. Always exercise caution and examine the privacy notice and all other policies applicable to the website in question.

Consent

By using, or continuing to use, our services and our website, and/or providing your personal information after having reviewed this website, you will have consented to the terms and conditions presented to you in this privacy notice, so that the data controllers may continue to process said information unless and until you oppose to one or more of the purposes indicated above or revoke your consent therefor or altogether according to the terms and conditions herein.

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HORSE BIT FIT LTD

TERMS AND CONDITIONS of CONSULTATIONS
Please find below Horse Bit Fit Terms and Conditions updated October 2018.
From this point HBF shall be used for Horse Bit Fit Ltd. Client shall be used for the person participating in a Consultation. Consultation is the process of looking at, and advising on a Clients horse either in the Stable, or Ridden, or both. Consultant is a person qualified, and contracted to Consult under the Horse Bit Fit Ltd banner.
BOOKINGS, PAYMENTS, CANCELLATIONS
Consultation Bookings are not confirmed until a deposit has been paid, amount at Consultant’s discretion.
Deposits are non returnable if cancellation is less than 24hrs by Client. Consultants reserve the right to cancel any Consultation, deposit will be returned.
Payment must be made in full at end of Consultation, before a Consultant leaves the yard. Failure to do so will incur extra charges, at Consultants discretion.
Travel expenses may be charged at Consultants discretion. It is the Consultants responsibility to explain this to the Client, when Consultation is booked. Rates are not set by HBF.
Minors under 16, or vulnerable adults should be accompanied at all times during Consultation, with a parent, carer, or responsible adult with permission. This is responsibility of Client who makes the booking, and should be discussed when booking.
STABLE CONSULTATIONS
On arrival at yard if a Consultant deems the area for Stable Consult is not safe, or suitable the Consultant reserves the right to cancel Consultation, and ask for full payment.
A Consultant should not be expected to do, or left to do, a Stable Consultation on their own, without the Client present. The Client is expected to tack up their horse when required.
Stable Consultation can take 30-45 mins, but it can vary, and this should be taken into account by the Client when the booking is made.
RIDDEN CONSULTATION
A Client’s horse should not be warmed up before a Consultation. If hacking to the venue, a Client must allow time for their horse to cool down before Consultation.
The Client must wear a recognised Riding Hat when mounted.
A Ridden Consultation must be in a safe area, and suitable ground, and cannot be done on roads, or tracks. If a Consultant deems the area not suitable, or safe, the Consultation will be cancelled with full payment due. As above for timings of Consultations, Clients to check when booking, and take into consideration they may vary.
BITS AND BRIDLES
HBF does not sell, hire, or provide any Bits and Bridles advised on. Recommended suppliers will be included in Consultation notes by Consultant. HBF cannot guarantee quality, size, or whether copies, if recommended suppliers are not used by Client. HBF holds no responsibility for items recommended being in stock, although Consultant will advise on availability to the best of their knowledge or recommended suppliers.
HBF holds no responsibility for any injuries, to Client, their horse, or accidents caused by any item purchased from recommended suppliers. Any complaints, issues, or claims must be taken up with supplier, or manufacturers.
COMPLAINTS, REFUNDS
Should a Client have complaint or issue with a Consultation, this must be taken up with the Consultant in the first instance. HBF will only get involved if there is no satisfactory outcome.
A Consultation is not a guarantee of solving every issue with a Clients horse, and it's at the Consultant's discretion whether a part, or full refund is made, should a Client consider Consultation not satisfactory. 
FOR A PDF COPY OF HORSE BIT FIT LTD TERMS AND CONDITIONS PLEASE EMAIL horsebitfit@yahoo.com