equal opportunities

Equal Opportunities Learner’s Charter
“Everyone has a part to play in ensuring we achieve equality of opportunity. We believe
that a positive attitude towards equality and diversity is right for our people, our clients
and our business suppliers. This means that we must encourage all our people to welcome
diversity and respect each person’s individuality”.
Carol Cobbett Founder and Director Horse Bit Fit
The following Learner Charter has been drawn up stating the standards of service you can expect
to receive as a learner of Horse Bit Fit
Using the Horse Bit Fit you can expect…
• to receive a highly quality learning experience
• to be given equal opportunities and treated fairly
• to be treated with courtesy
• to have access to advice, guidance and support to ensure your choices are informed
ones and that your learning needs are met
• to learn in a healthy and safe environment
• to be provided with timely and appropriate information on your progress
• to have staff listen to any issues, suggestions or concerns you may have, and to
respond in a relevant manner
In turn as a customer of Horse Bit Fit we would like you to:
• be fully committed to your course
• treat our staff with courtesy
• provide us with appropriate information to help us meet your learning and assessment
needs
• ensure that your behaviour contributes to a healthy and safe environment
• abide by any rules specifically relating to online assessment
• communicate issues, suggestions or concerns using the procedures outlined in your
Student Handbook.
If for any reason you wish to make a formal complaint, then please access our formal complaints
procedure on the website or email horsebitfit@yahoo.com This policy has been approved &
authorised by:
Name: Carol Cobbett
Position: Founder and Director Horse Bit Fit
Date: 1.6.18

Reasonable Adjustments and Special Considerations Policy


Aims and Objectives of the Policy
Horse Bit Fit has a duty under the Equality Act 2010 to make any reasonable
adjustments that can be made for our learners to ensure they are not discriminated against.
We aim to facilitate open and fair access to our training for learners who are eligible for reasonable
adjustments and / or special considerations without compromising the assessment
of skills, knowledge, understanding or competence being measured Horse Bit Fit achieve this
through;
Reasonable Adjustments
Horse Bit Fit will consider requests for Reasonable Adjustments and Special
Considerations.
This is agreed at point of booking/registration. The learner must request within a reasonable
timeframe any adjustments that may be needed to reduce the effect of a disability or difficulty,
which places the learner at a substantial disadvantage. Any requests for reasonable
adjustments must not affect the quality and reliability of the learning outcomes nor must they
give the learner an advantage over other learners undertaking the same or similar training.
Reasonable Adjustments may not be applied to training that will provide a “licence to practice”
or where the learner needs to demonstrate a practical competence.
Special Considerations
A special consideration request can be made during or after a training event to reflect
temporary illness, injury or indisposition that occurred at the time of the event. Any special
considerations granted cannot remove the difficulty the learner faced at the time of the event
and can only be a relatively small adjustment to ensure that the integrity of the training is not
compromised. Special consideration may not be applied to training that will provide a “licence
to practice” or where the learner needs to demonstrate a practical competence.
Horse Bit Fit will only consider requests for Reasonable Adjustments and Special
Considerations submitted within a timely manner and have completed the appropriate
paperwork for these requests.
Reasonable Adjustments
A reasonable adjustment helps to reduce the effect of a disability or a difficulty that places the
learner at a substantial disadvantage.
Reasonable adjustments must not affect the quality and reliability of the learning outcomes, but
may include;
• Ensuring any online learning is more accessible (such as ability to adjust display settings
and providing advice/guidance on speech technology)
• Providing assistance during an assessment of learning
• Adapting materials or providing it on coloured paper
• Re-organising the physical assessment/learning environment
• Use of mechanical and electronic aids
• Use of assistive software
• Use of low vision aids
• British Sign Language
Reasonable adjustments must be approved and set in place prior to any assessment or learning is
carried out.
Any assessment of work following a reasonable adjustment has been made must be carried out in
the same way of work from other learners.
Reasonable adjustments must never give a learner and advantage to other learners and must never
affect the quality or reliability of the learning.
It is important to note that not all requests for reasonable adjustments may be granted if they are not
deemed reasonable, permissible or practical in certain situations. The learner may not need, nor be
allowed, the same adjustments for all learning.
Requests for reasonable adjustments are approved by Horse Bit Fit prior to any
bookings/registrations are taken. They are intended to allow access to training / assessment but can
only be approved if the adjustment does not;
• Affect the quality and reliability of the learning
• Provide an unfair advantage to other learners
• Influence or compromise the final outcome of the assessment of learning
Any requests for reasonable adjustments must be made to
Horse Bit Fit within 7 days of registration / booking or at least 28 working days before an assessment
/ classroom event using the appropriate paperwork. If you are unsure if a learner requires a
reasonable adjustment please speak with Horse Bit Fit who will provide the relevant guidance.
Special Considerations
A special consideration is consideration given to a learner who was prepared and present at an
assessment but may have been disadvantaged by temporary illness, injury or adverse circumstances
outside of their control.
It is important to note that special consideration may not be possible where assessment requires the
demonstration of practical competence or the training provides a licence to practice.
Where an assessment of learning is carried out and marked by a computer, the learner will have the
ability to take it at a later date however this must be completed prior to any practical assessments or
other learning is carried out.
A special consideration cannot give a learner an unfair advantage to other learners and must not
mislead the learners’ achievement. The learner’s results must reflect their true achievement and not
potential ability. Horse Bit Fit decision on requests for special considerations will vary from learner to
learner and one subject to another. The factors may include the severity of the consideration, date
of assessment and the nature of the assessment such as practical or oral presentation.
The learner may be eligible for special considerations if;
• The performance in an assessment is affected by circumstances out of their control, such as
recent personal illness, accident or bereavement
• Alternative arrangements which were agreed in advance proved to be inappropriate or
inadequate
• Part of an assessment / event was missed due to circumstances beyond the control of the
learner
The learner will not be eligible for special consideration if;
• The leaner has not been affected at the time of an assessment by a particular condition
• Part of an assessment / event is missed due to personal arrangements including holidays
or unauthorised absence
• The event / assessment is affected by difficulties such as disturbances through building
work, lack of proper facilities, changes in or shortages of staff or industrial disputes
Examples of circumstances where special consideration may be given are;
• Terminal illness of the learner
• Recent bereavement of a member of the immediate family
• Serious of disruptive domestic crises leading to acute anxiety about the family
• Incapacitating illness or injury of the learner
• Severe car accident
• Outbreak of infection where learners are in isolation
• Lost or damaged work beyond the control of the learner
Special consideration will not be granted for minor illness or a minor disturbance.
Requests for special considerations are approved by Horse Bit Fit Applications for special
considerations must be made on case by case basis and thus separate applications must be
made for each learner. Any requests for special considerations will only be approved if they do
not;
• Affect the quality and reliability of the learning
• Provide an unfair advantage to other learners
• Influence or compromise the final outcome of the assessment of learning
Any requests for special considerations must be made to Horse Bit Fit within 7 days of the
event or assessment using the appropriate paperwork. If you are unsure if a learner requires a
special consideration please speak with Horse Bit Fit who will provide the relevant guidance.
It is important to note that special consideration will not be granted if where learner achievement
has been acknowledged and certified.
This policy has been approved & authorised by:
Name: Carol Cobbett
Position: Founder and Director Horse Bit Fit
Date: 1.6.18